Refund
Policy
This policy explains the warranty window, exclusions, filing requirements, and the general claim resolution path.
What is usually covered
Parts and labor that fail under the stated warranty term because of installation or material issues.
What requires review
Potential partial refunds, rework requests, or claims tied to multiple services or mixed parts.
What is not covered
Diagnostics, wear items, misuse, unauthorized changes, and customer-supplied components.
Claim checklist
- Keep the invoice and service date handy.
- Write a short description of the concern or failure.
- Include photos or error messages if they are available.
- Wait for the service team to confirm the next step before additional work is done.
Resolution timeline
Day 0
Claim received and logged with the original job record.
Day 1-2
We review the documents, service history, and requested remedy.
Day 3-5
If necessary, we inspect the vehicle or request extra information.
Resolution
Approved remedies are communicated and, where applicable, processed back to the original payment method.
Policy sections
Warranty Coverage
We warranty parts and labor for 12 months or 12,000 miles, whichever occurs first, unless a different written term is provided for a specific service. If a covered part fails because of defective materials or workmanship during the covered period, we will review the claim and, if appropriate, correct the issue under the stated warranty terms.
Refund Process
If you believe a service does not meet expectations, contact us within 30 days of the service date with your receipt and a brief description of the issue. We will review the work history, assess whether a refund, correction, or re-performance is appropriate, and communicate the result as soon as practical. Approved refunds are returned to the original payment method when possible.
Exclusions
Diagnostic fees are generally non-refundable because they cover technician time, test equipment, and vehicle review. Warranty coverage does not apply to damage caused by accidents, misuse, unauthorized modifications, neglect, ordinary wear and tear, or customer-supplied parts. Consumables and outside components are handled according to the specific job record.
How to File a Claim
To file a claim, contact query@primeautodeals.tech or call 888 286 8307 with the invoice, the service date, and a description of the issue. We may request photographs, a reinspection, or additional context before making a final decision. Claims are reviewed in the order received and prioritized by impact and safety.
Contact
For warranty or refund questions, reach out by email, phone, or in person at 1916 E 51ST Street 2FL, Brooklyn, NY 11234. We are available Monday – Saturday during 8:00 AM – 6:00 PM.
Claim review
If you need help with a claim, contact the service team using the direct channels below. Please include the invoice number and the date of service.
Last updated: April 2026